Terms and Conditions

TERMS & CONDITIONS - PRIVACY POLICY

TERMS OF USE
This Website is operated by Moxi Box, LLC.. All inquiries may be directed to:

Moxi
info@moxibox.us
www.moxibox.us

Your use of this Website is governed by these Terms and Conditions. Please take a few minutes to review these Terms and Conditions. Your use of the moxibox.com website constitutes your agreement to follow these rules and to be bound by them. By placing an order with Moxi, either through our Website, over the phone, or by any other medium, you are agreeing to our Terms and Conditions. You must have a valid credit card to submit an order for products or services through our Website. If you do not agree with any of these Terms and Conditions, please do not use the moxibox.us Website.

Use of Website

The moxibox.us website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Moxi’s goods and services and/or to otherwise transact business with or contact Moxi, on their own behalf (or, in the case of a gift or a corporate transaction, on behalf of their intended recipients). We will not share transactional preferences of an individual customer (whether such customer is a person or an entity) with any third party not affiliated with Moxi. This policy is intended to protect the privacy and freedom of Moxi’s customers and the personal relationship Moxi works to develop with its customers and others authorized to use its website.

Confirmation of Order

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We may require additional verifications or information.

We reserve the right at any time after receipt of your order to accept or decline your order for any reason.

Other than as set out in these Terms and Conditions, we shall not be responsible for any loss or damage of any kind, which you might suffer by reason of us declining to accept or for cancelling your order.

Payment

You must pay in full by debit, credit card or PayPal Secure Checkout in advance when you submit an order through our Website.

Payment will be collected at the time of placing the order. Full payment must be received in advance before any goods are prepared or dispatched. If any payment is subsequently withdrawn, disputed, charged back or reversed in any way by you, you will have to pay the full amount of the sale, plus an administration fee and any additional fees incurred by Moxi. If you are placing an order through a company, we may agree to credit terms via a separate written agreement. Please contact us to make arrangements.

Pricing Information

Moxi cannot confirm the price of an item until after your order is placed.

Pricing errors may occur on the Moxi website. Moxi reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Moxi. Moxi may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on the Moxi website vs. products in store.

No Refunds

As all of our products are live florals, all sales are final and no refunds or store credit will be issued.

Cancellation/Refunds

Orders cannot be cancelled once Moxi has begun processing the order. In order to promptly deliver our arrangements as fresh as possible, the processing of an order commences almost immediately once you have submitted your order. However, should you wish to change or cancel your order, you are welcome to reach out to us to check whether the processing of an order has commenced, and if it has not we may be able to accommodate your request to cancel and will do our best to meet your needs. Any changes to or cancellation of an order can only be made with Moxi prior written approval and additional charges may apply. Any agreement by Moxi to accommodate a cancellation request will be conditioned upon payment of any and all costs, charges and expenses already incurred by Moxi to that point, and you agree that such amounts may be deducted from any payments previously made to Moxi. During routine website maintenance, any pricing issues may not be honored and orders may be cancelled and refunded when improper rates are applied.

Accordingly, we encourage you to carefully check your order before submitting it.

Quotes/Custom Orders/Changes:

The prices displayed on this Website are quoted in U.S. Dollars and are valid and effective only in the United States. Furthermore, while we do our best to assure that the taxes quoted for a particular order are accurate for the applicable location to which the order is being shipped, should an erroneous quote be provided, we will notify you of such error before finalizing and shipping your order. You will be responsible for all applicable taxes, regardless of the amount quoted on this Website at the time of your order.

Price quotes are good for thirty (30) days.


Delivery

Delivery will be deemed to have taken place at the time Moxi places an order in the possession of any carrier service (e.g., UPS, USPS, or Federal Express, DHL, Hand Delivery) for customer delivery. Moxi is not responsible for lost, stolen or damaged goods once an order leaves our possession.

Once your order is in the hands of the carrier we have no control over the delivery process and we recommend you choose a delivery date at least one day early to avoid disappointment. We reserve the right to make deliveries in installments which shall not relieve you from your obligation to accept and pay for remaining deliveries.

Copyright

You agree that you own or license the copyright (or are authorized by the copyright owner to send to us and use) any content or images you submit to us for custom work, and you warrant that none of the content or images contain anything which would infringe on any copyright, trademark, design right or other intellectual property right of any third party. We will not check the content of any images provided by you. However, if we believe any image does not comply with these terms, we reserve the right to refuse to use it, without any obligation or liability to you. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone sending any material in breach of these terms.

Images sent to us remain under the existing copyright. By sending us an image you are granting us a license to modify, print, or otherwise use the image in accordance with the details of your order. By placing an order and accepting these terms you are accepting any and all liability for any consequences of Moxi using the images you supply.

For companies or organizations providing corporate logos or trademarked images, it is your responsibility to ensure that any material supplied in any medium is not protected by any copyright law, or that any necessary permission for Moxi to reproduce the images has been obtained.

We may photograph products that we provide to you, including those decorated with a logo or other artwork supplied by you. We may display these photographs on our Website or other advertising media, for Moxi’s marketing and promotional purposes, unless specifically requested in writing by you not to do so.

Warranty

Moxi warrants that it has the right to provide its products but otherwise the goods are provided on an “as-is” basis, without warranty of any kind, express or implied, oral or written. In particular, but without limitation, no warranty is given that the goods are suitable for the particular purposes intended by you.

Limitation of Liability

To the fullest extent permitted by applicable law, Moxi shall not be liable for any claim arising out of the performance, non-performance, delay in delivery of or defect in the goods, nor for any special, indirect, economic or consequential loss or damage however arising or however caused (including loss of profit or loss of revenue) whether from negligence or otherwise in connection with the supply, functioning, or use of the goods sold by Moxi.

Submissions and Use of Community Features

We welcome your comments regarding the moxibox.us website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to moxibox.us shall be and remain the exclusive property of Moxi. Your submission of any such Comments shall constitute an assignment to Moxi of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Moxi will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

 

 

 

SHIPPING POLICY

 

All orders are processed within the business week (excluding weekends and holidays) after receiving your order confirmation email depending on the time of day and shipping method.

 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout depending on the calendar selection made on the cart page, your zip code, shipping method and products in your cart.

 

Same Day/Next Day Hand Delivery

We offer same-day/next-day delivery by our in-house courier service for an extra rush charge. Hand Delivery is available within 15 miles of Downtown Nashville.

 

Additional Questions About Shipping?

If you have any questions about your order please contact our Customer Service info@moxibox.us.

 

Return Policy:

Unfortunately, our arrangements of Preserved Roses at Moxi are not eligible for returns. Please also note, that your order cannot be canceled or modified in any way once the order has been placed. Our hope, at Moxi is that you fall in love with your gorgeous arrangement. We offer an extensive selection of different styles and colors, allowing you to find the perfect arrangement for anyone on your list. If you have any questions about our return policy or our arrangements, please don’t hesitate to contact Moxi.

 

Email: info@moxibox.us